Pull users and user groups from ServiceNow. Uses OAuth 2.0 client credentials to authenticate against your instance.
Source connector — pulls identity and access data from ServiceNow into ComplianceScout where it is scored against your compliance frameworks and violation rules.
After a successful sync, the following data is available in your ComplianceScout dashboard for violation detection and reporting.
These fields are collected when you add the connector in the ComplianceScout dashboard. Secrets are encrypted at rest using AES-256-GCM and are never logged.
| Field | Type | Required | Notes |
|---|---|---|---|
| Instance URL | URL | Required | e.g. https://acme.service-now.com |
| Client ID | Text | Required | OAuth client ID from ServiceNow System OAuth → Application Registry. |
| Client secret | Secret | Required | OAuth client secret for the application registry entry. |
Follow these steps to gather the credentials above and connect ServiceNow to ComplianceScout.
In ServiceNow, navigate to System OAuth → Application Registry → New → Create an OAuth API endpoint for external clients.
Name it "ComplianceScout", set the grant type to Client Credentials, and copy the Client ID and Client Secret.
Assign the "snc_read_only" or equivalent read-only role to the OAuth application's service account.
In ComplianceScout, go to Data & Secrets → Integrations → Add Connector → ServiceNow, enter your instance URL and OAuth credentials, then click Test and Save.
Start a free trial — your tenant is provisioned instantly and you can wire up this integration from the connectors page.